Duty Officer

NewGen is seeking On-Site Coverage for Duty Officer support for CBP Production Operations for multiple critical CBP systems including servers, storage and applications. The Duty Officer works in close collaboration with CBP Technical and CBP Management teams to coordinate effective responses to IT events experienced in the NDC production complex.  The successful candidate must be able to multitask, have excellent written and verbal skills, be comfortable presenting materials in front of a large group, and be able to quickly produce executive level summaries.

The successful applicant will possess experience in real-time monitoring, diagnosis and trouble-shooting of incidents and events in the CBP Production environment. Applicants will also possess experience in identifying specific cause for events and for executing proper resource coordination and event notification escalation procedures.

Relevant Skills include:
• Data Center IT Operations experience
• Executive Briefings
• Data Center Facilities Operations experience
• Executive Summaries
• Technical Team coordination

Job Duty 1 with 20% of time – Collecting Status and Root Cause Determination of IT events
Job Duty 2 with 20% of time – Responding to system-generated alerts
Job Duty 3 with 20% of time – Escalating event notifications for CBP Executive Situational Awareness
Job Duty 4 with 20% of time – Coordinating approved corrective actions 
Job Duty 5 with 20% of time – Summarizing Event impact, remediation activities, root cause determinations for Daily Exec Reporting 

Desired Efficiency:
The successful applicant will possess experience in real-time monitoring, diagnosis and trouble-shooting of incidents and events in the CBP Production environment. Applicants will also posses experience in identifying specific cause for events and for executing proper resource coordination and event notification escalation procedures. Relevant Skills include:
• Data Center IT Operations experience
• Executive Briefings
• Data Center Facilities Operations experience
• Executive Summaries
• Technical Team coordination

Required Skills:
Data Center IT Operations experience 5+ years
Real-time monitoring, diagnosis and trouble-shooting of incidents and events in the CBP Production environment 3+years
UNIX/LINUX, mainframe, and Windows environments knowledge and experience 5+ years

Special Training Desired:

Preference will be given to those candidates with the specific skills mentioned in previous section and with any prior experience within CBP Data Center, including Program Offices, ACE Modernization, TOC experience, Operations Support, Job Scheduling, AutoOps monitoring.